Privacy Policy

Overview

OCore ("we," "our," or "us") is committed to protecting the privacy of our customers, website visitors, and users. This policy describes how we collect, use, and protect information when you visit our website or use our platform.

Information We Collect

Website visitors: We collect standard web analytics data including pages visited, time on site, and referring URLs. We do not use third-party tracking cookies.

Contact form submissions: When you request information or schedule a demo, we collect your name, email address, organization name, and any details you provide about your operations.

Platform users: When your utility uses OCore, the platform processes operational data including SCADA readings, alarm events, operator notes, equipment records, and task information. This data belongs to your organization.

How We Use Your Information

We use information to:

• Provide and improve our platform services
• Respond to your inquiries and support requests
• Analyze website usage to improve our content
• Send relevant product updates (with your consent)

SCADA and Operational Data

OCore connects to your SCADA system in read-only mode. We do not control, modify, or write to your operational systems. All operational data processed by OCore remains the property of your organization.

Operational data is stored in isolated, single-tenant environments. Your data is never shared with other customers, used for training AI models on other accounts, or sold to third parties.

Data Security

We implement industry-standard security measures including encryption in transit and at rest, role-based access controls, and regular security assessments. For full details on our security architecture, see our Security page.

Data Retention and Deletion

We retain your operational data for the duration of your service agreement. Upon termination, we provide a full data export and delete your data from our systems within 90 days. Website analytics data is retained in aggregate form only.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Export your operational data at any time
• Opt out of marketing communications

Contact

For privacy questions or data requests, contact us at info@ocore.io.

OCore
710 South Redwood Rd
North Salt Lake City, UT